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Refunds & Returns Policy

Return / Exchange Policy

It is our great honor that you choose our site for your cosplay items . Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our products have the following issues that could not meet your requirements, you have the right to return the them to get a refund. it's really important for us to offer a fair and responsible return/exchange policy. We also will check each order before we arrange shipment.

1. Defective/Missing items/Size is different from our website size chart.

Customers should contact us within a week of delivery of items and email us photos to support the claims if you find the package missing item(s) and costume with the wrong size or design. We will make refund for you. if this caused by the wrong measurements customer provided, ywcosplay are not responsible for this, if the customer wants to order a new one, we can offer the best discount for the new order.
We do NOT accept refunds and exchange for the item we didn't make wrong.

Following Items Excluded From Returning or Exchanging, 

  •    The item that have been used or washed. 
  •    The item that smells of cigarette smoke or perfume  
  •    Item with stains 
     

Important:
 1. Please be noted that only the listing price excluding shipping fees would be refunded. 
 2. Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with the online delivery tracking number.
 3. The refunds will be returned back to you after we receive and confirm your retrun back item, the refund will be returned back to your account after 24 hours after we proceed the refunds.
 


2.Order Cancellations/Changing

All customized products made in your requirement , pls check your order carefully before submitting. We will send a confirmation email after you placed an order. In the event that a mistake has been made on a processed order, pls email us in 24 hours after your submitting, Order Cancellations or Changing only works in this time frame. Cause Our worker will start customizing the goods for you within 24 hours after receiving your payment. Orders canceled after 24 hours are subject to a handling fee equaling 50% of the item price. And orders cannot be canceled after 3 business days. Thanks for your understanding.
For wigs, accessories and other ready shipping items, we usually send after 1-3 days after your purchase, we will give our best efforts to locate the package and make any necessary changes. If the order has already shipped, or cannot be located in the shipping containers, ywcosplay.com will not be responsible for any additional costs added to correct the order.


3. Wrong Delivery Address/ upgrade the shipping method

Ywcosplay ships all orders to the shipping information address provided by the customer. Customers are responsible for submitting complete address information required. In the event that necessary shipping information is left off the order during the checkout process, We will ONLY able to proceed refund if we sent the package to the wrong shipping address. (which different from order shipping information.) We will NOT able to proceed refund if we sent the package to the correct shipping address.
Ywcosplay.com is not responsible for any additional charges needed to reship or retrieve a package. The shipping fee depend on which shipping method you choose.

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