Your position: Home / FAQ

FAQ

Q1:  Can you take a personalized or custom item?
 
We offer personalized or custom, made-to-order items. You can request a personalized or custom item. Please provide the product's name or link or the picture to your customer manager.
 
A. What you need to do.
Specify the character's name and where it is from. Send us some detailed pictures (include the front and back) of the character to our email (service@ywcosplay.com). If the pictures are not detailed, we may are not able to make it. Once you send a custom request, you’ll see a reply in your email. Check the email for updates from the seller on the item's progress.
 
B. What we do.
If we can create the item, we may publish a private custom link for you. you’ll be notified via email that your order is ready to purchase. You can add the item to your cart directly. This way, the seller has a record of the transaction, and you have a safe and secure way to pay for the item.
 
 
Q2:  How to place an order?
 
It is very simple to purchase your favorite items online. You can place the order with no registration. But we highly recommend you create a registered account before you place the order. The steps are as follows:
 
1. If you are brand new to our website, we suggest you create an account before you place the order, and then log in to place the order, then you can check your order status and history.
2. Enter the item page you want to order, choose the color, standard size or customize, then click" Add to Cart".
3. Click button "Checkout" if your order information is correct. PS: You can use the coupon code to apply for the discount on this page if you have the code.
4. Fill in the correct shipping address, email, phone number, and choose the shipping method payment method etc, click "Place your order ", finally, skip to Paypal page or Checkout page to finish your payment. then your order is placed, and then you will receive our confirm Email.
 
Q3:  How to pay my order?
 
We accept Paypal and other major credit cards (via checkout), please contact us if you would like to pay in other methods. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete, you can send your payment in minutes. If you would like to pay via credit cards, please view the pictures below for the appropriate procedures. Click "continue checkout" and you will be directed to the next page to fill out your information. You can then use your credit card to pay safely and securely.
 
Q4:  What is Buyer Protection?
 
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
 
Q5:  Do you have the actual picture of the product?
 
We try to offer actual pictures for all of our products, but for some products, we are unable to provide them.
 
Q6:  Which currency do you use?
 
The default currency on our website is USD. If you want to see other currencies, please click the Left top to selecting your store's currency, the store will automatically update to display the currency associated with your payment processor.
 
Q7: Do you accept Drop Shipping?

Yes, we also do Drop Shopping. We can ship the package to your customer directly. And we won't put any invoice or promotion in it.
 
Q8: How to search products?
 
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
 

Message Us