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Refunds & Returns Policy
Refunds & Returns Policy
Return / Exchange Policy
It is our great honor that you choose our site for your cosplay items . Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our products have the following issues that could not meet your requirements, you have the right to return the them to get a refund. it's really important for us to offer a fair and responsible return/exchange policy. We also will check each order before we arrange shipment.
1. Defective/Missing items/Size is different from our website size chart.
Customers should contact us within a week of delivery of items and email us photos to support the claims if you find the package missing item(s) and costume with the wrong size or design. We will make refund for you. if this caused by the wrong measurements customer provided, ywcosplay are not responsible for this, if the customer wants to order a new one, we can offer the best discount for the new order.
We do NOT accept refunds and exchange for the item we didn't make wrong.
Following Items Excluded From Returning or Exchanging,
- The item that have been used or washed.
- The item that smells of cigarette smoke or perfume
- Item with stains